Customer Operations Analyst

Summary

Join Lemonade as an Operations Analyst and become a key player in optimizing our Customer Operations department. This role requires a strategic thinker passionate about leveraging technology and data to improve processes and collaboration across multiple teams. You will conduct sophisticated data analysis, communicate insights effectively, and manage cross-functional initiatives. The ideal candidate possesses advanced data analytics skills, experience in a similar role, and a strong ability to solve problems and collaborate. This remote position offers a competitive salary, equity, healthcare benefits, 401(k), PTO, parental leave, and more. Note that this position is not available to applicants from Colorado, California, Montana, Hawaii, New Mexico, and Puerto Rico.

Requirements

• 1+ years of experience in a similar role
• Advanced data analytics skills
• Comfort with ambiguity and willingness to dive into complex, unfamiliar problems
• Ability to understand database infrastructures
• Exceptional problem-solving, communication, and collaboration skills
• Ability to work remotely
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Responsibilities

• Conduct sophisticated data analysis and visualization, transforming raw data into actionable insights
• Effectively distill and communicate complex information to a wide audience on a regular basis
• Assist in the formulation, quantification, and tracking of Customer Operations metrics
• Effectively project manage cross-functional key initiatives, and communicate clearly through effective presentations and organized tracking systems
• Work with partners from Product, Business Operations, Claims Experience, Customer Experience, and Underwriting
• Become an expert in the Customer Operations organization

Preferred Qualifications

• Experience in the insurance industry
• Familiarity with Looker or other BI Tools (Tableau, PowerBI, etc)
• Demonstrated SQL experience

Benefits

• Equity in the form of RSUs
• Access to healthcare benefits
• 401(k) plan with company match
• Robust PTO
• Parental leave