Operations Analyst

Summary

Join PENN Entertainment’s digital team as an iCasino Operations Analyst and contribute to the day-to-day operations of the iCasino platform. Collaborate with internal teams across various business functions, including Operations, Product, Engineering, and Marketing. Audit player experience, test iCasino games, troubleshoot issues, and perform data analysis. This role requires experience in digital or e-commerce, strong communication skills, and the ability to manage multiple priorities. PENN Entertainment offers a competitive compensation package, including education reimbursements, parental leave top-up, and opportunities for career progression. The salary range is $50,000–$60,000 USD.

Requirements

• Experience in digital or e-commerce related field/business
• Forward thinker who designs for not only current business needs but, plans for scalability and longer-term solutions
• Must be a team player willing to help others while also fostering their help in return
• Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items
• Effective verbal and written communication skills required
• Proven ability to succinctly review, report and present any operational discoveries there may be including campaign abuse, customer complaints, anti-fraud, and the performance of sportsbook campaigns and markets
• Ability to meet deadlines and to work under the pressure of short time constraints
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)
• Must have a passion for sports and/or online gambling
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations

Responsibilities

• Collaborates with internal team members across several business functions including Operations, Product, Engineering, and Marketing
• Audits the Player Experience Operational slack channel and address any escalations that arrive in an effort to provide player database best in class customer support
• Coordinates with Product to ensure efficient and timely testing of iCasino games prior to launch of the game titles
• Initial point of escalation on iCasino bug findings from Player Experience Department and work with other Penn Departmental stakeholders to accurately and succinctly explain the issue
• Creates problem tickets with RGS providers, PAM provider, and Product Teams, and regularly ask for updates on same
• Responsible for assisting iCasino Operations Manager in coordinating with RGS Game providers to troubleshoot game integration, game launch, and iCasino gameplay issues
• Maintains oversight at the direction of iCasino Operations Senior Manager on existing iCasino games that are live in each operational jurisdiction and ensure iCasino games are launched in line with all internal Standard Operating Procedures
• Coordinates with iCasino Operations Senior Manager to prepare KPI needs related to iCasino gameplay and game launches
• Performs gaming account adjustment audits and escalates any findings to iCasino Operations Senior Manager for review
• Performs other duties, as assigned
• Maintains regular and punctual attendance
• Complies with all company policies and procedures

Benefits

• Competitive compensation package
• Education and conference reimbursements
• Parental leave top up
• Opportunities for career progression and mentoring others
• Paid time off is earned according to the local policy and increases with the length of employment