Hokodo is hiring a
Customer Operations Associate

Summary

The job description is for a Customer Operations Associate role at Hokodo, based in Vilnius. The role involves acting as the primary interface between Hokodo and customers, resolving order and payment issues, identifying process improvements, and communicating with customers in a friendly and professional manner.

Requirements

• Fluent in English
• Customer facing role experience: two to three years
• Strong problem solving skills and attention to detail
• Strong organizational skills and ability to prioritize
• Desire to go above and beyond for customers

Responsibilities

• Providing support to Hokodo’s customers
• Responding to requests for support within agreed SLAs via email and chat
• Proactively solving customers’ problems
• Identifying opportunities to improve our processes
• Conducting manual fraud reviews

Preferred Qualifications

• Confidence using web-based applications, systems and tools
• Fluency in another European language, especially French or German