Associate, Operations

Summary

The job is for an Operations Associate who will support Enterprise Account Managers, handle customer inquiries, and optimize productivity. The role requires a basic degree, at least 3 years of Sales Support experience, proficiency in MS Office applications, good communication skills, ability to work in a fast-paced environment, and other specified qualities.

Requirements

• Basic Degree in any discipline
• At least 3 years’ experience in Sales Support with good track records is required
• Knowledge in IT is advantageous
• Proficient in MS Office applications
• Excellent verbal and written communication skills in English
• Good interpersonal and communication skills
• Ability to work in a fast pace environment
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication

Responsibilities

• Respond and follow through customer enquiries on the IT run rate request in a prompt and professional manner
• Inform customer any unforeseen delays in IT run rate quotation and delivery lead time, as applicable
• Follow through on pending customer quotations with the respective internal quotation team
• Support the Enterprise Account Managers to provide timely updates and reply to customer urgent requests
• Maintain a strong knowledge of company’s products and services offerings
• Actively involved in sourcing, analyzing costs, prepare sales quotations, follow up on sales enquiries
• Negotiate the best commercial and technical package for procurement requirements, improve pricing and terms with suppliers
• Support the sales team in ensuring that quotes needed are collected in a timely manner, take initiatives to clarify requirements for purchase orders and contracts
• Analyze and review items purchased, costs, delivery, product performance
• Preparation of Proposals, Sales Agreements and/ or Contracts when necessary
• Participate or lead in new product introductions when required
• Communicate with suppliers and customers, developed long term relationship
• Other ad-hoc operational requirement

Benefits

RM3,000 - RM4,000 a month