Hokodo is hiring a
Customer Operations Associate

Summary

The job is for a Customer Operations Associate at Hokodo, based in London with some remote work. The role involves acting as the primary interface between Hokodo and customers, resolving order and payment issues, identifying process improvements, and communicating professionally with customers.

Requirements

• Fluent in English and French
• Customer facing role experience: two to three years
• Strong problem solving skills and attention to detail
• Strong organizational skills and ability to prioritize
• Desire to go above and beyond for customers

Responsibilities

• Providing support to Hokodo’s customers
• Responding to requests for support within agreed SLAs via email and chat
• Proactively solving customers’ problems
• Identifying opportunities to improve our processes
• Conducting manual fraud reviews

Benefits

• Share Options
• Holiday entitlement: 25 days + bank holidays
• Annual Learning and Development budget
• Globetrotter travel policy: spend up to 60 days abroad each calendar year
• Health Insurance
• Access to qualified therapist, confidentially via video or chat through Spill
• Enhanced Parental Leave
• Yearly offsites and other company socials
• Pension: employer contribution of 3% and individual contribution of 5% based on qualified earnings