Customer Operations Coordinator

Summary

Join Ophelos, a company revolutionizing debt management with an AI-native collections platform, as a Customer Operations Coordinator. This role is crucial for supporting the expansion into 17 European markets over the next two years. You will play a key part in ensuring seamless market rollouts and operational excellence. Responsibilities include optimizing operational tools, coordinating training and localization, bridging project and operations teams, supporting the AI-powered service, and leading ongoing improvements. The position offers remote or London office-based options with flexible working hours. Ophelos is committed to supporting its employees with a comprehensive benefits package.

Requirements

• You’re highly organised, technically confident, and comfortable managing cross-functional projects
• You have experience working with SaaS tools like Talkdesk, Front, or CRM systems (bonus points if you've implemented them before)
• You’re a great communicator who can work across teams, time zones, and cultures
• You’re proactive and comfortable taking ownership, even when things are ambiguous
• You love improving systems and processes, and aren’t afraid to dig into the detail
• You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle

Responsibilities

• Set up and optimise operational tools (like Talkdesk and Front) to support new market rollouts
• Coordinate training, documentation, and localisation to ensure teams are set up for success
• Act as the bridge between project and ops teams - keeping everything moving and on track
• Support our AI-powered service by improving automation, documentation, and response quality
• Lead ongoing improvements, troubleshoot issues, and make sure we’re delivering high-quality service every step of the way

Benefits

• Private healthcare through Vitality
• ��500 L&D budget
• ��200 Working from home allowance
• Cashback on costs of the dentist, opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• 30 days work from abroad
• Free access to counselling sessions through our EAP
• Flexible Working arrangement - work from home or from the office (dog friendly!!)
• Cycle to work scheme
• Company pension