Customer Operations Coordinator

Summary

Join Ophelos, a company revolutionizing debt management with an AI-native platform, as a Customer Operations Coordinator. This role is crucial for supporting the company's European expansion and operational excellence. You will set up and optimize operational tools, coordinate training and localization, bridge project and operations teams, support the AI-powered service, and lead ongoing improvements. The position offers remote or London office-based work with flexible hours. Ophelos prioritizes a supportive and inclusive work environment. The salary range is £28,000-£30,000 GBP.

Requirements

• You’re highly organised, technically confident, and comfortable managing cross-functional projects
• You have experience working with SaaS tools like Talkdesk, Front, or CRM systems (bonus points if you've implemented them before)
• You’re a great communicator who can work across teams, time zones, and cultures
• You’re proactive and comfortable taking ownership, even when things are ambiguous
• You love improving systems and processes, and aren’t afraid to dig into the detail
• You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle

Responsibilities

• Set up and optimise operational tools (like Talkdesk and Front) to support new market rollouts
• Coordinate training, documentation, and localisation to ensure teams are set up for success
• Act as the bridge between project and ops teams - keeping everything moving and on track
• Support our AI-powered service by improving automation, documentation, and response quality
• Lead ongoing improvements, troubleshoot issues, and make sure we’re delivering high-quality service every step of the way

Benefits

• Private healthcare through Vitality
• ��500 L&D budget
• ��200 Working from home allowance
• Cashback on costs of the dentist, opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• 30 days work from abroad
• Free access to counselling sessions through our EAP
• Flexible Working arrangement - work from home or from the office (dog friendly!!)
• Cycle to work scheme
• Company pension