Customer Operations Partner

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Roadie

πŸ“Remote - Worldwide

Job highlights

Summary

Join Roadie, a UPS company, as a Customer Operations Partner and build strong relationships with key customers. This role focuses on managing projects, overseeing daily deliverables for strategic accounts, and ensuring customer success through high-quality service. You will analyze account performance, prioritize issues, and collaborate with various departments. The ideal candidate possesses strong communication and project management skills and experience in customer support or a related field. Roadie offers competitive compensation, comprehensive health insurance, 401k matching, tuition assistance, flexible work schedule with unlimited PTO, and more.

Requirements

  • 2+ years of experience in customer support, operations or related role
  • Proficient with customer account tools (e.g., Salesforce, Confluence)
  • Demonstrated ability to build and maintain sustained relationships with corporate and enterprise and SMB customers
  • Excellent communication skills, both written and verbal
  • Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment
  • Self-motivated and able to comfortably navigate through uncertainty and ambiguity
  • Experience with Excel, Powerpoint, and other Office products

Responsibilities

  • Manage projects and implementations for strategic Roadie partners, utilizing project management skills to ensure success
  • Oversee day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
  • Promote retention and overall customer success through high quality service
  • Build strong working relationships with account stakeholders, including corporate and field users
  • Regularly create and run reports on assigned accounts, analyze results, and share findings to key stakeholders
  • Prioritize and escalate issues and trends in collaboration with various departments to ensure account success
  • Develop an expertise in how Roadie’s systems and resources work, and how to use them to promote positive outcomes for our customers

Benefits

  • Competitive compensation packages
  • 100% covered health insurance premiums for yourself
  • 401k with company match
  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
  • Flexible work schedule with unlimited PTO
  • Monthly 3-day weekends
  • Monthly WFH stipend
  • Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
  • The technology you need to get the job done

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