Customer Operations Partner
Roadie
πRemote - Worldwide
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Job highlights
Summary
Join Roadie, a UPS company, as a Customer Operations Partner and build strong relationships with key customers. This role focuses on managing projects, overseeing daily deliverables for strategic accounts, and ensuring customer success through high-quality service. You will analyze account performance, prioritize issues, and collaborate with various departments. The ideal candidate possesses strong communication and project management skills and experience in customer support or a related field. Roadie offers competitive compensation, comprehensive health insurance, 401k matching, tuition assistance, flexible work schedule with unlimited PTO, and more.
Requirements
- 2+ years of experience in customer support, operations or related role
- Proficient with customer account tools (e.g., Salesforce, Confluence)
- Demonstrated ability to build and maintain sustained relationships with corporate and enterprise and SMB customers
- Excellent communication skills, both written and verbal
- Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment
- Self-motivated and able to comfortably navigate through uncertainty and ambiguity
- Experience with Excel, Powerpoint, and other Office products
Responsibilities
- Manage projects and implementations for strategic Roadie partners, utilizing project management skills to ensure success
- Oversee day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
- Promote retention and overall customer success through high quality service
- Build strong working relationships with account stakeholders, including corporate and field users
- Regularly create and run reports on assigned accounts, analyze results, and share findings to key stakeholders
- Prioritize and escalate issues and trends in collaboration with various departments to ensure account success
- Develop an expertise in how Roadieβs systems and resources work, and how to use them to promote positive outcomes for our customers
Benefits
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (thatβs right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
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