Partner Operations Director

Summary

Join CaptivateIQ as their Partner Operations Director to build and manage their partner program. You will be a key member of a growing team, shaping strategy, programs, and systems. Responsibilities include partner onboarding, relationship management, co-marketing efforts, incentive programs, and performance tracking. The ideal candidate possesses 8+ years of experience in partner operations, a proven track record of building successful programs, and strong communication and collaboration skills. CaptivateIQ offers competitive benefits, including comprehensive health insurance, flexible vacation, professional development stipends, and more.

Requirements

• 8+ years of related experience in partner operations and programs
• Proven track record of building and scaling partnership programs that drive revenue growth and create an exceptional partner experience
• Proven experience in partner operations, channel management, or a related role within a SaaS or tech environment
• Familiarity with CRM systems, partner portals, and data analysis tools (e.g. Salesforce, PRM platforms, etc)
• Exceptional organizational and project management skills with a detail-oriented mindset
• Excellent interpersonal and communication skills for effective collaboration with both internal teams and external partners
• A proactive, problem-solving approach and the ability to thrive in a fast-paced, startup environment
• Self-motivated, proactive team player who can make quick decisions and thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
• Senior-level critical thinking, program management, and execution skills
• Excellent written and verbal communication skills
• Minimal travel

Responsibilities

• Build, extend, and enhance partner strategy and programs, ensuring that they support the partner journey and align to the broader company objectives
• Implement, launch, and manage a partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools
• Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed
• Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program
• Manage the partner NPS process to gauge satisfaction and identify areas for enhancement
• Collaborate cross-functionally to address partner needs and resolve issues
• Team with internal and partner marketing stakeholders to ensure a seamless experience with co-marketing initiatives and sponsorship of company events
• Manage partner communication channels, including newsletters, updates, and announcements
• Oversee partner incentives programs, ensuring they are competitive, effective, and aligned with business objectives
• Team with Legal to manage partner contracts, including renewals and compliance monitoring
• Implement and maintain a streamlined deal registration process to support partner sales success
• Ensure accurate tracking and reporting on partner-led deals and projects
• Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders
• Define and track KPIs to measure partner success, performance, and satisfaction
• Work with the VP, Alliances & Growth to create and track departmental OKRs
• Work closely with Sales, Product, Customer Success, Service, Legal and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go-to-market strategies

Preferred Qualifications

Sales Performance Management (SPM) experience is a plus

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend & annual stipends for professional development and caretaking
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent