Partner Operations Leader

Summary

Join OpenAI's Revenue Partnerships team as a Partner Operations Leader, designing and executing comprehensive channel plans that align with strategic objectives.

Requirements

• Leadership: Proven experience leading partner operations teams that support complex partner ecosystems (e.g., fulfillment resell, value-added resell, 2-tier distribution, GTM alliances)
• Process Design Expertise: Ability to design processes related to reselling, quarterly invoicing, API credits, and collaborate with tax, billing, legal, and GTM systems teams
• Systems Partnership: Knowledge of implementing and optimizing systems that support partner programs and operations
• Strong Analytical Skills: Data-driven approach to decision-making, with experience in revenue forecasting, capacity planning, and productivity analysis
• Industry Proficiency: Familiarity with CRM tools such as Salesforce and experience with major enterprise software platforms like Microsoft, Oracle, Snowflake, and ServiceNow

Responsibilities

• Grow and manage a team of experienced partner operation specialists
• Strategic Channel Planning: partner with Revenue Partnerships leadership on channel strategy, revenue forecasting, and capacity planning
• Process Design & Standardization: Establish standardized processes, tools, and best practices to enhance channel efficiency and effectiveness
• Systems & Analytics: Select and administer systems that support partnerships, define data models, and create dashboards for business tracking
• Partner Program Development: Collaborate with cross-functional teams to design and document internal and external partner programs (e.g., co-selling, SI partner programs)
• Operations Oversight: Oversee day-to-day channel operations, ensuring the smooth execution of partner initiatives and campaigns

Benefits

Hybrid role based in San Francisco, CA, requiring in-office presence from Monday to Wednesday, with the option to work remotely on Thursdays and Fridays