Customer Project Engineer

Summary

Join ChargePoint's Customer Excellence team as a Customer Project Engineer and play a key role in implementing our fleet telematics solution for customers. You will onboard customer teams, provide training on our platform, and act as a technical advisor, resolving issues and offering support. This role requires strong communication and problem-solving skills, along with experience in customer engagement within a B2B SaaS environment. You will collaborate with various departments and ensure customer satisfaction. The position offers the opportunity to work remotely within the US and contribute to the growth of the EV charging industry. The salary range is $45,000 to $90,000, and ChargePoint is committed to fair and equitable compensation practices.

Requirements

• B.S. Engineering degree
• At least 2-3 years of B2B work experience in a customer engagement role (e.g. account management, Customer Success), ideally for a SaaS company or within the automotive, energy or Cleantech industry
• Native English speaking
• Excellent communication skills English (both written & spoken)
• Ability to interact with multiple layers of stakeholders and organizations
• Ability to work independently and accurately
• Legally authorized to work in the US

Responsibilities

• Responsible for spotless project coordination and implementation for new and existing customers
• Engage with customers both in face-to-face meetings, via phone, emails and online meetings
• Analyze and solve various customer issues/bugs and act as the voice of the customer towards the development team
• Responsible for identifying technical issues that may affect customer satisfaction and proactively work to resolve such issues
• Offer technical support to customers and colleagues by deep diving deeper into the technicalities of both our hardware and software products
• Collaborate with all departments involved (e.g. sales, post-sales, software development)
• Responsible for the onboarding and training of customers (on site and/or online)
• Define customers’ needs and create a customer success plan where required

Preferred Qualifications

• A background in information technology, energy, or automotive
• Spanish (would be a plus)
• A strong interest or previous experience in IT, Software and automotive industry
• Strong analytical and problem-solving skills
• Show initiative and take ownership

Benefits

• US Remote
• The targeted US salary range for roles at this operating level is $45,000 to $90,000