Customer Engineer

Summary

Join Bedrock Energy as their first Customer Engineer, leading technical sales evaluations for geothermal heating and cooling installations. You will collaborate with various teams and partners to ensure successful project implementation, defining and refining processes for scalability. This role involves working with external engineers, property managers, and contractors, as well as internal teams. You will contribute to the development of a Customer Success organization, focusing on high-quality, carbon-free HVAC solutions. Your responsibilities include creating geo-field designs, reviewing bid packages, analyzing data, managing vendors and subcontractors, and supporting post-installation performance. You will also provide feedback to improve design software and collaborate on developing new operational capabilities.

Requirements

• Bachelor’s Degree in Mechanical Engineering, Civil Engineering, Architectural Engineering, Systems Engineering, or related discipline
• 7+ years of industry experience in MEP engineering, construction project management or estimating, or similar experience
• Experience working with skilled trades and external contractors is a must
• Understanding of construction practices for energy or mechanical systems is a must
• Demonstrated experience initiating and communicating new processes based on evolving information and on-the-ground experience
• Strong project management and problem-solving skills, especially in environments with growth-driven changes, contending priorities, and complex stakeholders
• Proficiency with project management software, collaboration tools, and Office Suite (or similar)
• Passion for the energy transition

Responsibilities

• Using building energy modeling tools and Bedrock’s proprietary subsurface design software, create geo-field designs that offer space and cost advantages for clients
• Review partners’ bid packages, plans / drawings, and specifications to optimize competitive costs, quality design, and strong performance on geothermal projects
• Analyze construction and operational data, and design, test, and roll out robust processes and playbooks for cost estimation and bidding
• Manage bid / RFP processes for subcontractors and build relationships with a rich network of qualified subcontractors
• Manage vendors, sub-contractors, and partners for on-time, high-quality client project delivery
• Collaborate with a diverse set of external partners and Bedrock team members spanning skilled trades, R&D engineering, field operators, and client success
• Support post-installation performance measurement and verification
• Provide feedback to Bedrock’s Engineering team to improve the design software they build for you
• Collaborate with company leadership and other functional owners to understand, prioritize, and develop new operational capabilities as Bedrock grows
• Perform other project operations tasks, as assigned by Bedrock’s leadership
• Travel 1-2 times per month for studies, sales, implementation, or team strategy

Preferred Qualifications

• Experience with building energy modeling is a plus
• Experience working with real estate clients is a plus