Remote Customer Relationship Consultant

Summary

Join our team as a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients.

Requirements

• Demonstrated successful sales and marketing experience/skills
• Demonstrated ability in the application of advanced administrative procedures
• Ability to understand basic analysis techniques
• Advanced word processing operation skills
• Demonstrated understanding of continuous quality improvement principles
• Demonstrated ability to undertake work of a confidential nature
• A current drivers license without restriction
• Current National Police Certificate (or ability to acquire)

Responsibilities

• Provide expert advice and support to prospective clients throughout the decision-making process, ensuring they are well-informed about home care packages and services
• Engage with potential clients through phone calls, emails, and face-to-face meetings to understand their needs and explain the benefits of our home care services, with the goal of converting them into clients
• Actively seek new referrals to the Home Care Package program and provide education to consumers about service delivery
• Nurture warm leads across all Respect Homecare locations, providing information and support to guide them through the decision-making process, maintaining regular contact, and converting them to hot leads when appropriate
• Develop and maintain strong relationships with referral sources, including healthcare providers, community organisations, and local businesses
• Maintain accurate records of lead interactions and client acquisition activities in the CRM database, ensuring timely and professional communication with all prospects and provide regular reports to management on client acquisition activities
• Monitor and maintain referrals through the My Aged Care portal, ensuring prompt and effective follow-up
• Identify and pursue new business opportunities through networking, attending industry events, and conducting market research
• Maintain an advanced understanding of client fees, charges, and financial levels, effectively conveying this information to prospective residents
• Coordinate the administration process, including information gathering, transitioning of services, managing waitlists, and prioritising referrals

Benefits

• Competitive salary and entitlements
• Pay incentives including not-for-profit salary packaging
• Meaningful work in a purpose-driven organisation
• A healthy and positive workplace culture
• Learning, development, and growth opportunities
• Discounted private health insurance