Triptease is hiring a
Customer Retention Executive

Summary

The job is a remote Customer Success role based in Portugal for Triptease, a fast-growing tech company in the online travel industry. The role involves managing relationships with SMB customers, optimizing processes, problem-solving, and demonstrating the value of Triptease's products to increase customer loyalty and direct booking revenues.

Requirements

• Hawkish attention to detail & excellent organisational skills
• You thrive in a fast paced & accountable environment with a hunger to always be learning
• Your communication skills are outstanding - you consistently stand-out as a relationship builder amongst your peers
• You are self-motivated, with the ability to work both independently and as part of a team

Responsibilities

• Relationship Management: Accountability of inbound communication for a select group of customers through email and video calls demonstrating the value of Triptease
• Help clients build out their Direct Booking strategy working cross-functionally with Sales, Product and Marketing to develop suggestions/ideas
• Follow internal processes and meeting internal SLAs continually improving each process
• Launch one-to-many email campaigns and report on communication trends to improve efficiency and service
• Maintain accurate Salesforce, CSP and other system updates
• Identify risk and handle customers objections
• Collect customer feedback and liaise with product teams internally

Preferred Qualifications

• Additional languages
• Experience with Salesforce, Intercom, Linear
• Knowledge of basic web and e-commerce terms and concepts
• Experience within the Hospitality industry and/or Sales or Relationship Management

Benefits

• 22 Days holiday
• Working abroad for 4 weeks a year (within a -/+ 3 hours time zone of the UK)
• Ben benefits* (£50 per month health and wellbeing budget) You can use this for gym membership, private healthcare, massages, therapy, cinema etc
• Learning budget - £250 per calendar year *
• Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation)
• Make a Difference (volunteering) day
• Quarterly review socials
• Remote working
• Refer a Friend policy
• Flexibility with childcare
• Sabbaticals (from year three onwards)