Remote Sales Operations Specialist

Summary

Join Unbounce's Revenue Operations team as a Sales Operations Specialist and contribute to delivering on reporting, systems administration, and operational coordination. Assist in administering tools, analyze customer journeys, and optimize sales processes.

Requirements

• Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact
• A University, College, and/or Post Graduate Certificate in Business Administration/Marketing/Sales/Operations or a related area of study or equal working experience
• At least 5 years of experience in a revenue ops, sales or marketing support function
• Solid experience using HubSpot and or Salesforce
• Other experience with sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Outreach, Salesloft, Pardot, RingLead, D&B, etc., is considered an asset
• Solid interpersonal skills - You are able to establish great cross-functional relationships in a collaborative environment with a diverse group of internal stakeholders
• You can quickly learn and adapt to new systems - you know how to harness the power of data and reporting
• Excellent time management and organizational skills - the ability to effectively prioritize and execute several asks for many different client accounts and internal stakeholders
• You are a critical thinker and can suggest, implement, and support efficient and effective operations
• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything
• You have grit- you are conscientious, will always work towards providing solutions over excuses, and are dedicated to achieving excellence and driving results
• You are open to feedback, coachable, and always striving to self-improve
• You are highly adaptable, flexible, and thrive in a fast-paced, dynamic business environment

Responsibilities

• Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables
• Assist with continuous analysis and Optimization of the Customer Journey
• Evaluate current customer journey touchpoints and identify areas for improvement
• Develop strategies to streamline and enhance the sales and customer success teams’ experience
• Implement feedback loops to constantly refine and improve customer touchpoints
• Assist with design of new/refined processes through the Sales Journey, and ensure enablement is effective
• Leverage data analytics (leveraging the existing Data Team as well as self-generated reporting) to assess the effectiveness of revenue journey touchpoints and make recommendations for improvement
• Go to Market team(s) Support
• Work closely with all Go to Market teams to enhance Qualified Meetings, Opportunities, ARR, customer retention, minimize churn, and identify expansion opportunities
• Communicate updates and changes to AEs, SDRs, CSMs, within each Business Unit
• Manage, maintain, and improve quoting processes) as well as contract creation, renewal deal creation
• Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process
• Collaborate with the Sales, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives
• Share insights and updates on customer journey initiatives with Sales Operations Leadership to help inform future initiatives
• Ad-hoc reporting for AE, SDR, CS within each BU as needed
• Active participation in driving and implementing operational projects and initiatives that enable the Sales Organization and Sales success and optimization
• Provide general administrative support to Sales Team & Sales Management, SD Team & SD Management, CS and CS management
• Perform other related duties as assigned
• Continuous learning and adaptation
• Keep abreast of the latest trends and best practices in customer journey mapping and CRM functionalities
• Recommend and implement new tools or strategies to stay ahead of industry standards

Benefits

• ���� Compensation range
• $80,000 - $100,000 USD (For US Applicants)
• $85,613 - $120,928 CAD (For Canadian Applicants)
• ���� Flexibility and time off
• ���� Health and wellness
• ���� Growth
• ���� More perks!