Remote Director Revenue Operations

Summary

Join Bitly as a Director of Revenue Operations to drive strategy and operational excellence within our sales and customer success organizations.

Requirements

• Proven experience (8+ years) in revenue operations, sales operations, or a related field within a SaaS or technology company
• Strong leadership skills with a track record of building and managing high-performing teams
• Demonstrated ability to develop and execute strategic initiatives to drive revenue growth and operational efficiency
• Expertise in data analysis, reporting, and forecasting, with proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Gainsight)
• Excellent communication skills with the ability to effectively collaborate and influence stakeholders at all levels of the organization
• Detail-oriented with a focus on continuous improvement and process optimization
• Strong business acumen and a deep understanding of SaaS business models and revenue drivers

Responsibilities

• Collaborate with executive leadership to develop and execute strategic initiatives aimed at optimizing revenue generation, improving operational efficiency, and enhancing customer satisfaction
• Foster alignment between the sales and marketing teams to ensure seamless coordination throughout the customer journey, from lead generation to conversion and retention
• Evaluate existing processes across sales, marketing, and customer success functions to identify opportunities for optimization and efficiency gains. Implement best practices and automation tools to streamline workflows and enhance productivity
• Utilize data-driven insights to inform decision-making, identify trends, and track key performance indicators (KPIs) related to revenue generation and customer engagement. Develop comprehensive reports and dashboards to provide visibility into performance metrics
• Lead the development of accurate revenue forecasts based on historical performance, market trends, and sales pipeline analysis. Work closely with finance and executive teams to align revenue projections with overall business objectives
• Evaluate, implement, and integrate technology solutions to support sales, marketing, and customer success initiatives. Ensure seamless integration between systems and platforms to facilitate data flow and process automation
• Build and lead a high-performing revenue operations team, providing mentorship, guidance, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous improvement
• Collaborate closely with cross-functional teams, including sales, marketing, finance, product management, and customer success, to drive alignment and achieve shared goals

Benefits

• Inclusive health, dental, and vision plans built to support diverse lifestyles
• Employer contribution to HSA plans
• Generous paid parental leave
• Enhanced support for reproductive health, family planning, and new parents
• Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services
• Comprehensive well-being benefits including reimbursement program
• Flexible PTO policy and company breaks - At Bitly, we believe rest and relaxation are essential for rejuvenating the creative spirit that sets us apart