Sales And Customer Support Specialist

Summary

Join our client, a contemporary funeral home, as a Customer Care Representative and be the primary point of contact for grieving families. Guide families through the cremation process, explain service offerings, and coordinate with operations teams to ensure a smooth experience. This fully remote, shift-based position requires excellent hospitality skills, competence in complex situations, and strong organizational abilities. You'll need 2+ years of experience in hospitality, customer service, or related fields. This mission-driven role offers significant growth opportunities within a growing startup.

Requirements

• Approach every interaction with empathy and clarity, helping families navigate challenging situations with confidence. Your ability to earn trust is key
• Be adept at handling diverse and complicated scenarios, acting as a competent and reliable guide
• Manage numerous details with precision, adhere to regulations, and ensure all processes are completed without error
• Bring 2+ years of experience in hospitality, customer service, or similar roles where you managed difficult or nuanced situations
• Experience in crisis hotlines, social work, or related fields is also valuable

Responsibilities

• Manage incoming calls from grieving families, offering empathetic support during their most challenging times
• Handle inquiries regarding pricing and service arrangements, providing recommendations that enhance the end-of-life experience
• Develop a deep understanding of the cremation process from start to finish, and clearly communicate these details to both prospective and current families
• Maintain communication with prospective families through phone, text, and email to keep them informed and engaged with our offerings

Benefits

• We are committed to supporting families during one of the most challenging periods in their lives. If we succeed, the experience of losing a loved one will be less painful, allowing families more space to celebrate their loved one's life
• This is a chance to join a growing startup and be part of building something meaningful. As an early team member, your role will evolve and expand, offering significant opportunities for personal and professional growth
• Fully-Remote (Work from Home), Shift-based (9 AM - 5 PM or 10 AM - 6 PM EST)