Remote Customer Satisfaction Specialist
closedAltium
πRemote - United States
Job highlights
Summary
The job description is for a remote Customer Satisfaction Specialist position at Altium, a company that provides digital platforms for electronics design and manufacturing. The role involves handling customer support requests, troubleshooting issues, expanding technical knowledge, and creating/documenting knowledge base articles.
Requirements
- Degree in Technical subject or engineering
- Fluent in English
- Ability to troubleshoot is required
- Ability to read and follow guides used to resolve common installation and licensing issues
Responsibilities
- Fielding inbound support requests as required to help customers with Altium products questions and queries
- Supporting customers through live chat
- Creating and dispatching technical support tickets
- Assisting customers with common issues such as installation and licensing
- Utilizing remote websessions as an instrument to solve issues/questions
- Resolving and documenting installation, licensing and most commonly asked questions
- Making outbound calls as required to help to resolve customer issues
- Constantly expanding technical knowledge by exploring technical content and Altium products
- Analyzing incoming customer requests for management reports
- Capture and document draft knowledge base articles when applicable
- Review and create knowledge base articles when applicable
- Troubleshoot and resolve technical product related to customer questions
Preferred Qualifications
- Fluency in an additional language is a plus
- *Excellent verbal and written communication skills
- Knowledge of Electronics and the EDA (Electronics Design Automation) Industry strongly desired
- Background in technical support or customer service is a plus
- Background in Saas customer support is a plus
- Background in Information Technology is a plus
Benefits
- Healthcare coverage
- Prescription drug, vision, and dental plans
- HSA and FSA accounts
- Life and AD&D insurance; disability coverage where applicable
- Retirement 401(k) Plan Option with Altium match
- Calm App and Employee Assistance Program
- Paid holidays plus a βChoice Dayβ off per quarter
- Paid time-off on arising schedule upon key milestones
- Sick time for Dr. appointments or family health needs
- Family medical, maternity, paternity, and military leave
- Flexible working arrangements available based on role and location
- Home internet allowance
- Free lunch, snacks and drinks every day in office
- Free parking
This job is filled or no longer available
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