Customer Support Specialist

Summary

Join Eneba's customer support team and deliver world-class user experiences across our marketplace. You will provide support via email, live chat, and social media, ensuring seamless transactions and resolving customer issues. Maintain and improve team metrics, collaborate with team members to identify opportunities for improvement, and work shifts based on business needs. The role requires 1+ years of experience in client/user support and excellent written and verbal English communication skills. Eneba offers various benefits, including employee stock options, performance-based bonuses, referral bonuses, paid volunteering opportunities, flexible work location options, and personal and professional growth opportunities.

Requirements

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media
• Comfort and ability to support users in verbal and written English
• Sense of urgency, and appreciation for clear and timely communication with both - users and teammates
• Ability to effectively prioritize as part of the team, and delivery individually
• Ability to work by shifts based on business need

Responsibilities

• Provide a world class customer experience via email, live chat, and social media
• Ensure a seamless transaction process throughout our marketplace at all times
• Actively drive resolution of customer issues resulting in customer satisfaction and retention
• Maintain and/or improve your team’s Customer Success Metrics
• Collaborate, problem solve, and/or strategize with team members in order to identify opportunities for improvements and growth

Benefits

• Opportunity to join our Employee Stock Options program
• Various bonus systems: performance-based, referral
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes