Customer Service Administrator

Summary

Join Sourcepass, an IT consulting company, as a Customer Service Representative. This fast-paced role requires strong communication skills and the ability to effectively resolve client issues. You will handle incoming calls and emails, entering tickets into a database, and performing data entry tasks. The position demands attention to detail, consistency, and patience, along with comfort using technology. The schedule is Tuesday-Saturday, 7am-4pm EST. This role reports to the Customer Service Team Lead and offers a structured workday in a call center-like environment.

Requirements

• Shows up for work on time – ready to work
• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strong typing skills required
• Pays attention to detail

Responsibilities

• Answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Enter tickets into our database that arrive via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary