Customer Service Administrator

Summary

Join Sourcepass, a leading IT consulting company, as a Customer Service Representative! This fast-paced role requires excellent communication and problem-solving skills to assist clients via phone and email. You will be responsible for managing incoming and outgoing calls, entering tickets into our database, handling paperwork, and performing data entry tasks. The ideal candidate possesses 2-3 years of customer service experience in an office setting, strong communication skills, and proficiency with computers. This position offers a structured workday with clear expectations and a well-organized daily routine, perfect for those who thrive in a phone-intensive environment and enjoy helping customers. Work schedules are either Tuesday-Saturday 7am-4pm EST or Friday-Tuesday 10pm-7am EST.

Requirements

• Show up for work on time – ready to work
• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strong typing skills

Responsibilities

• Answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Enter tickets into our database that arrive via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary

Preferred Qualifications

Pays attention to detail