Customer Service Administrator

Summary

Join Sourcepass, a leading IT consulting company, as a Customer Service Representative. This fast-paced role demands excellent communication skills and the ability to efficiently resolve client issues. You will handle incoming calls and emails, meticulously document interactions, and perform data entry tasks. The ideal candidate possesses 2-3 years of customer service experience, strong communication skills, and proficiency with computers. The position offers a competitive salary of $40,000+ and reports to the Customer Service Team Lead. Sourcepass is an award-winning company with a commitment to excellence and growth. Be a part of a dynamic team and contribute to our continued success.

Requirements

• Shows up for work on time – ready to work
• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strong typing skills required
• Pays attention to detail

Responsibilities

• Answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Enter tickets into our database that arrive via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary