Customer Service Executive

Summary

Join TransferMate, a global payments provider with a network spanning 200+ countries, and contribute to the expansion of their services by providing excellent customer support and efficient administration within their Customer Service department. This role involves responding to customer inquiries via various channels, resolving issues, staying informed about products and services, collaborating with team members, participating in training sessions, and maintaining accurate records of customer interactions. The ideal candidate will possess strong communication and interpersonal skills, be adept at multitasking and prioritization, and have experience in a customer service role.

Requirements

• Excellent command of English is a must - both written and spoken
• Strong communication skills and interpersonal skills
• Good multitasking, prioritization and organizational skills
• Good attention to detail
• Experience in working in a customer service role

Responsibilities

• Customer Support - Respond to customer inquiries via various channels (phone, email, chat) in a prompt and professional manner
• Issue Resolution - Effectively address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction
• Product Knowledge - Stay informed about our products and services to assist customers with accurate information and advice
• Team Collaboration - Work collaboratively with other team members to achieve individual and team targets and goals
• Training and Development - Participate in ongoing training sessions to stay updated on product knowledge, customer service techniques, and company policies
• Documentation - Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer management system

Benefits

• Competitive annual leave and additional days per length of service
• Remote working and flexible working hours
• Maternity and paternity leave
• Compassionate leave