Customer Service Agent

Summary

Join Fever, a leading global live-entertainment discovery tech platform, as a night-shift Customer Service representative! This remote position offers a unique opportunity to provide exceptional customer support via phone, email, and social media. You will manage incoming calls and chats, ensuring efficient communication and resolving customer issues effectively. The role requires strong communication, problem-solving, and time-management skills. Previous customer service experience is highly valuable, and fluency in English and Spanish is essential. Fever offers a fantastic work environment, home office flexibility, and various benefits, including health insurance and discounts on Fever events.

Requirements

• Have previous experience in User Support or Customer Service positions
• Have a high English level (oral & written) and be fluent in Spanish or English
• Be skilled at planning, organizing, prioritizing, and executing simultaneous tasks
• Have good communication and interpersonal skills
• Be a solution-oriented and reliable professional
• Be incredibly detail-orientated with excellent time-management skills
• Be flexible and able to adapt to quickly changing situations
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• Reside in Spain

Responsibilities

• Provide customer service by phone, email, or social media to resolve daily incidents
• Manage and efficiently handle incoming calls and chats to ensure efficient and high-quality communication with clients
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Perform parallel work for the Department of Operations as incident resolutions are not constant

Preferred Qualifications

Have previous experience using Zendesk

Benefits

• Home office
• Great work environment with a young, international team of talented people to work with!
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership