Customer Service Agent

Summary

Join Fever, a leading global live-entertainment discovery tech platform, as a remote Customer Service representative! This role involves providing excellent customer service via email, phone, and social media, resolving incidents, and managing inquiries. You will handle complaints, provide solutions, and maintain accurate records. The position requires previous customer service experience, fluency in German and Spanish or English, and strong communication and organizational skills. Fever offers a 100% remote work environment, health insurance, a gym membership, and discounts on Fever events, creating a supportive and inclusive workplace.

Requirements

• Have previous experience in User Support or Customer Service positions
• Have a high German level (oral & written) and be fluent in Spanish or English
• Be skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Have good communication and interpersonal skills
• Be a solution-oriented and reliable professional
• Be incredibly detail-orientated with excellent time-management skills
• Be flexible
• Have excellent interpersonal and communication skills
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• Reside in Spain

Responsibilities

• Provide Customer Service by e-mail, phone or social media for solving any incidents generated
• Manage incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

Preferred Qualifications

Have previous experience using Zendesk

Benefits

• Home office (100% remote position)
• Great work environment with a young, international team of talented people to work with!
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership
• Resources necessaries for the daily job