Customer Service Agent

Summary

Join Telecom Networks, a rapidly growing telecommunications company, as a Customer Service Agent! This remote position offers flexible full-time and part-time options. As the first point of contact for customers, you will handle inquiries, resolve issues, and provide exceptional service. Strong communication skills are essential. We offer a supportive team environment and opportunities for career advancement. If you're passionate about customer service and enjoy helping others, apply today!

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work efficiently in a remote environment
• Comfortable using customer support software and basic computer applications
• Availability for full-time or part-time shifts, including evenings or weekends if needed

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
• Resolve technical issues and provide troubleshooting assistance
• Process orders, account updates, and service requests
• Maintain accurate customer records and documentation
• Escalate complex issues to the appropriate departments when necessary
• Ensure customer satisfaction by providing timely and effective solutions

Preferred Qualifications

Previous customer service experience

Benefits

• Flexible Work Options – Choose between full-time or part-time schedules
• Remote Opportunity – Work from the comfort of your home
• Growth Potential – Opportunities for career advancement in a growing company
• Supportive Team – Join a collaborative and friendly work environment