Customer Service Agent

Summary

Join Leadtech, a thriving digital business with over 500 employees, as a passionate Customer Service Agent! Based in Colombia, you will work remotely, handling incoming emails, resolving customer inquiries, and managing complaints. You'll utilize defined procedures, report website errors and improvements, and contribute to a diverse, multinational team. Leadtech offers a competitive salary, permanent contract, 15 vacation days, and an affordable connectivity program. This role requires proven customer support experience, CRM familiarity, and proficiency in Spanish and English.

Requirements

• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• High level of commitment to the project once enrolled
• Proficient level of English and Spanish (written and spoken)
• Own computer and a good internet connection to work from home
• Availability to work on weekends (at least one day)

Responsibilities

• Handle incoming emails
• Solve both routine problems and complex customer inquiries
• Handle complaints
• Use defined procedures for responding to our customers
• Report errors and improvements discovered in the website

Preferred Qualifications

• Client Orientation and Detail Orientation
• Autonomy to self organize your daily tasks

Benefits

• Competitive salary
• Permanent contract
• 15 days of vacation
• Remote work to help you balance between work and your personal life
• Affordable Connectivity Program