Customer Service Associate

Summary

Join OLIPOP as their Customer Service Associate and contribute to the growth of this fast-paced functional beverage brand. You will provide administrative and logistical support, overseeing daily customer needs and ensuring smooth operations. Responsibilities include managing inbound customer orders, overseeing bill of ladings, acting as a liaison between customers and internal departments, supporting new customer onboarding, monitoring inventory, and building standard operating procedures. The ideal candidate will have 1-2 years of logistics experience, proven experience in a collaborative environment, strong problem-solving and communication skills, and proficiency with Microsoft 365. The role requires attention to detail, a strong work ethic, and the ability to work well with others. Estimated travel is 15%, including overnight stays.

Requirements

• 1-2 years of previous logistics experience; at either a 3PL or CPG experience is a plus
• Proven experience in a highly collaborative and fast-paced business environment
• Dynamic problem solver who is comfortable wearing multiple hats and addressing issues on the fly
• Transparent, open communicator who is also a great listener and can read between the lines
• Deadline oriented with the ability to develop timelines, organize assignments, set priorities, and carry out plans
• Strong attention to detail, hard work ethic, ability to work well with others and highly organized
• Ability to be a collaborative team member in a dynamic growth environment
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint), with the ability to create, organize, and collaborate on documents, spreadsheets, and presentations in a fast-paced, team-oriented environment
• Estimated 15% travel for the role, including overnight

Responsibilities

• Supports the Customer Service Manager with day to day logistics planning and customer service tasks such as responding to customer and carrier inquiries, requesting lot exceptions and allocations, processing and routing customer orders, etc
• Manage inbound customer orders which includes processing orders within NetSuite and ensuring orders are tendered in TMX with our carrier base and that customer needs are being met
• Oversee the daily influx of bill of ladings to ensure accurate internal order entry and warehouse output
• Act as a liaison between customers and internal departments to ensure clear communication, timely resolution of issues, and a positive customer experience
• Provide support in early stages of onboarding new customers by ensuring the supply chain team is aligned on all customer requirements and are able to execute prior to attaining first order
• Monitor inventory levels closely and manage potential inventory shortages, including proactive communication with customers when adjustments are required
• Provide support in building SOPs as we continue to grow out our team and daily operations

Preferred Qualifications

• ERP software experience is preferred
• Experience with team collaboration tools such as Slack, Asana and Zoom preferred

Benefits

$68,000-$78,000 base salary plus bonus