Customer Service Associate

Summary

Join Fresh Prints as a Customer Experience Associate and be the face of the company, defining the customer experience. You will field inbound customer calls, texts, and chats, communicating with clients, resolving issues, and updating records. Coordinate with internal teams to offer resolutions. This role requires 1-5 years of customer service experience, including help desk software (Fresh Desk or Zen Desk), phone and chat-based customer service, a neutral accent, positive attitude, and problem-solving skills. Flexibility to work EST hours is needed. The ideal candidate is relentlessly optimistic, a great listener and writer, and diligent. The position is work-from-home with hours of 6:30 PM - 3:30 AM IST, Monday to Friday. Compensation ranges from $400 to $700 per month.

Requirements

• 1 - 5 years of previous customer service experience
• At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
• Experience with both phone-based customer service and chat-based customer service
• Neutral Accent
• Positive attitude
• Calm under pressure
• Good problem-solving skills
• Flexibility to work EST hours

Responsibilities

• Field inbound customer calls, texts, and chats
• Communicate with clients, answer their questions, resolve issues, and update records
• Coordinate with internal teams to offer resolutions to clients

Preferred Qualifications

• Relentlessly optimistic: Even the toughest problems don’t get you down
• A great listener: You’re empathetic and you love guiding people through problems
• A great writer: You can clearly explain complex ideas and resolutions over email
• Diligent: You’re an i dotter and a t crosser. People rely on you because they know you sweat the small stuff

Benefits

• Work From Home / Remote
• 6:30 PM - 3:30 AM IST, Monday to Friday (This might change later if we require coverage outside our current business hours)
• CTC: Ranges from $400 to $700 per month (adjusted for experience)