Getty Images is hiring a
Customer Service Associate in Ireland

Summary

The job is for a Customer Service Associate at Getty Images in Dublin, Ireland. The role involves handling customer inquiries, sales, administrative assistance to the sales team, and data entry using various computer systems. The candidate must have strong interpersonal skills, relevant customer service experience, proficient computer literacy, fluency in written and spoken German and English (C1 Level or above both languages), and ability to gather prospect and client information.

Requirements

• Strong interpersonal, organisational and communication skills
• Relevant customer service experience
• Strong attention to detail
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
• Strong desire to learn
• Fluency in written and spoken German and English (C1 Level or above both languages)
• Ability to gather prospect and client information and to identify potential sales opportunities
• Ability to effectively manage time & complete multiple tasks in fast-paced environment

Responsibilities

• Provide exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels
• Receive and process inbound sales queries from clients via the phone, email and online chat
• Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information
• Encourage and enable customers to self-serve
• Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems
• Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department
• Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries
• Handle customer requests for services related to password resets, download issues, technical questions, etc

Benefits

• Health Insurance through Irish Life Health. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost
• 25 paid holidays per year in addition to public holidays
• Company-paid holidays for each of our global locations
• Group Life and Disability through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment
• 2 different Employee Assistance programmes. These are both free, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year
• Pension through Aviva Life and Pension. Getty Images will match 100% of your contributions, up to a maximum of 5% of your base salary!
• Learning & growth opportunities
• Family and parental leave