Getty Images is hiring a
Customer Service Associate in United Kingdom

Summary

The job is for a Customer Service Associate at Getty Images in London with hybrid work type. The role involves handling customer inquiries, sales, administrative assistance to the sales team, and data entry using various computer systems. Fluency in both written and spoken German and English (C1 Level or above) is required.

Requirements

• Strong interpersonal, organisational and communication skills
• Relevant customer service experience
• Strong attention to detail
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
• Strong desire to learn
• Fluency in written and spoken German and English (C1 Level or above both written and verbal in both languages)
• Ability to gather prospect and client information and to identify potential sales opportunities
• Ability to effectively manage time & complete multiple tasks in fast-paced environment

Responsibilities

• Handle customer enquiries via phone, email, and online chat
• Sell to customers and engage them in discovery activities that determine their needs, suggest relevant products and services, and gather relevant customer information
• Encourage and enable customers to self-serve
• Process, track, code, and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems
• Provide creative solutions and strive to find more productive and efficient ways to process, track, and handle invoice processing
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department

Benefits

• Private Medical Insurance (PMI) through Cigna
• 25 paid holidays per year
• Company-paid holidays for each of our global locations
• Group Life Assurance (x4 salary), Critical Illness Cover (x1 salary) and Income Protection (75% salary)
• Employee Assistance Programme provided by Health Assured
• Group Personal Pension (GPP) with Aviva
• Learning & Growth opportunities including mentorship, curated training and more
• Family and parental leave