JiffyShirts.com is hiring a
Customer Service Associate in Canada

Summary

The job description is for a Customer Solutions Associate position at JiffyShirts, a company that provides promotional product blank apparel. The role involves handling customer inquiries and resolving problems. Candidates should have strong technology knowledge, preferably with Zendesk experience, and a college diploma or university degree.

Requirements

• Candidates must have a strong knowledge of technology, such as Zendesk, Google Suite, and Cloud Services
• Our office is located in Whitby and there will be times when travel is required
• Successful applicants will be invited to join our training accelerator in Whitby, paired with our most experienced team members
• The work hours for this role are Monday-Friday, 1:00 p.m. to 9:00 p.m. Eastern Canada time zone
• College Diploma or University degree required

Responsibilities

• Answer inquiries by either email, chat, or phone to deliver desired information
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into the root of the cause
• Determine action items by effectively communicating with both customers and suppliers
• Enhance JiffyShirts' reputation by taking ownership to resolve new customer inquiries as well as explore opportunities to add more value to your role

Preferred Qualifications

Preference will be given to those candidates with Zendesk experience (or similar software)

Benefits

• Fully remote after first 2 weeks of training
• Quarterly office meetups in Whitby
• Opportunities to grow within the company
• Generous compensation and employer paid benefits
• Annual wellness and professional development stipend
• High-caliber and supportive team with proven results
• Perks of getting lots of clothing!