Customer Service

Summary

Join our customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. You will handle inbound and outbound calls for appointment coordination and planning, preparing customers for appointments, and identifying and resolving customer needs. The role requires excellent communication skills and a customer-oriented approach. We offer a warm team atmosphere, fun team events, private health insurance, a flexible work environment (hybrid or remote), and opportunities for personal development. At least one year of customer service experience and very good Dutch language skills are required. A bachelor's degree and interest in the automotive sector are considered pluses.

Requirements

• You enjoy helping customers, at least 1 year of experience in customer service or customer relating sectors
• Very good written and spoken Dutch language skills
• Excellent communication skills, accurate, customer oriented, friendly with a professional empathy

Responsibilities

• An attractive mix of in- & outbound calls for appointment coordination and planning
• Customer preparation for their appointment in one of our 24 NL branches
• You know how important a good customer journey is and are actively engaged in improving our customer satisfaction
• Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
• Simple process with help and support available
• Go the extra mile to engage customers; always a positive and a proactive approach even dealing with a complaint

Preferred Qualifications

• Bachelor’s Degree
• Interest in the automotive sector

Benefits

• A warm team atmosphere and fun team events
• Private health insurance via medicover
• Open communication and delivering results are more important to us than a dress code
• Inclusive and respectful multicultural work environment
• Personal development
• Hybrid or remote work