Customer Service Representative

Summary

Join our team as a Data Entry Specialist providing support to the Customer Service Team and the Customer Service Shipping Coordinator. Maintain data in the ERP system, manage weekly inventory sheets, and assist with shipping items. Ensure sales orders are accurate and collaborate with other customer service employees. Learn the shipping coordinator position for backup and maintain the Retainfs Database. This position reports to the Director of Customer Service and offers a remote work schedule.

Requirements

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail
• Adaptable to various competing and frequently changing demands
• High proficiency in computer technology and systems operations
• Excellent interpersonal and organizational skills with strong attention to detail and accuracy
• Ability to work efficiently in a dynamic fast-paced environment
• Effective time management skills and the ability to meet deadlines
• Ability to handle frequent interruptions
• Excellent attendance and reliability
• Proficient in Microsoft Office Suite required
• ERP system support and data entry

Responsibilities

• Maintain data in ERP system daily
• Maintain weekly inventory sheet to customers
• Assisting Customer Service Shipping Coordinator with shipping items for customers
• Assisting - shipping items, packing slips, shipping innovations to the correct addresses
• Maintaining – Retainfs Database
• Ensure the sales orders are correct and reflect the correct quantity amounts, contents, and are shipping to the correct location
• Learning the shipping coordinator position to be a back up
• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

Preferred Qualifications

Experience in manufacturing and/or dietary supplements is helpful but not necessary

Benefits

• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team