Customer Service Business Specialist

Summary

Join TSA Group - Australia as a Business Specialist and reconnect with existing and new customers in the logistics industry. You will make outbound calls to understand customer needs, provide tailored solutions, and advise on delivery updates. This entry-level position offers comprehensive paid training and opportunities for career growth. The company fosters a fun and supportive work environment with monthly commissions and various benefits. You will be working from home, so a stable internet connection and suitable workspace are required. Apply now to be part of a dynamic team!

Requirements

• Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!
• Open to learning new skills, implementing them and celebrating your wins
• Exhibit resilience, and techniques to allow you to perform at your best
• Strong multi-tasking skills, ability to easily navigate computer systems
• Solution-based mindset, always ready to resolve a problem
• Have a fixed internet connection and suitable work from home set-up
• Availability to work Monday - Friday between 8:45am - 5:21pm

Responsibilities

• Reconnect with long-term business and new customers
• Make outbound calls to understand customer logistical needs
• Provide tailored solutions to benefit customer businesses
• Advise customers of updates and changes in their deliveries and services
• Perform check-ins and general communications affecting customer packages

Benefits

• Comprehensive Training: Enjoy 7 days of fully paid training where we teach you everything you need to know
• Career Growth: Our development programs will support your journey, providing opportunities to progress within our business
• Monthly Commissions: You perform, we pay! Hit our monthly targets and enjoy a monthly bonus to take home!
• Experience a unique culture that promotes growth, recognition, and fun!
• Opportunities to climb the ladder with internal progression
• Full training with ongoing coaching and development
• We celebrate our people with vibrant and rewarding programs
• Enjoy a fun, friendly, and supportive team environment
• Experience healthy and encouraging work environment & flexible working schedule*
• Get a chance to receive loyalty and Christmas gifts!