Customer Service Specialist

closed
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Trackman

πŸ“Remote - United States

Summary

Join Trackman, a dynamic and global team, and make a major impact on a company leading the edge of technology, data, and sports. As a customer service specialist, you will provide exceptional customer experience, interface with multiple internal and external teams, and use technical disciplines to resolve complex issues.

Responsibilities

  • Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience
  • Identification and troubleshooting of production-related incidents and problems
  • Escalating and raising issues internally to ensure that all business-critical issues are timely handled
  • Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems
  • Document and accurately describe observed concerns and resolution methods to resolve issues
  • Ensure that all communications are handled or forwarded internally in a timely manner
  • Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution
  • Providing support, both to clients deskside and remotely
  • Test Trackman and Trackman related software(s) then provide quality feedback to the QA department
  • Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support
  • Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines
This job is filled or no longer available