Customer Service Specialist

Summary

Join Trackman, a dynamic and global team, and make a major impact on a company leading the edge of technology, data, and sports. As a customer service specialist, you will provide exceptional customer experience, interface with multiple internal and external teams, and use technical disciplines to resolve complex issues.

Responsibilities

• Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience
• Identification and troubleshooting of production-related incidents and problems
• Escalating and raising issues internally to ensure that all business-critical issues are timely handled
• Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems
• Document and accurately describe observed concerns and resolution methods to resolve issues
• Ensure that all communications are handled or forwarded internally in a timely manner
• Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution
• Providing support, both to clients deskside and remotely
• Test Trackman and Trackman related software(s) then provide quality feedback to the QA department
• Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support
• Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines