Customer Service Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as a Customer Service Specialist. This role blends administrative, financial, and operational tasks supporting logistics operations. You will manage accounts receivable/payable, handle social media and marketing, and provide data management and CRM support. Experience in AR/AP and US logistics is essential, along with strong organizational and communication skills. The position offers a competitive salary in USD, remote work, paid time off, and team-building opportunities.

Requirements

• Proven experience in accounts receivable/payable, preferably within a logistics environment
• Background working in the US logistics
• Strong organizational and multitasking skills with high attention to detail
• Proficiency in Google Suite (Docs, Sheets) and CRM systems
• Proficient in Microsoft Office and logistics software
• Excellent communication skills, both verbal and written
• Ability to adapt to a fast-paced environment and manage competing priorities

Responsibilities

• Assist with AR/AP tasks, ensuring accurate and timely processing of payments and collections
• Verify and manage IC (Independent Contractor) daily and weekly settlements for accuracy before processing
• Send weekly settlement breakdowns to ICs for prior periods
• Process TSA/STA applications and manage vehicle/driver schedules, including adding leased trucks to the insurance policy
• Document daily fuel card purchases and compare against estimated fuel usage, updating Google Docs
• Send weekly fuel purchase reports to relevant parties for fuel tax reporting
• Pull and post ADP hourly employee reports on Google Docs and update location-specific revenue and mileage data
• Audit fuel card usage weekly and handle approvals for supply orders, including Amazon
• Post updates on social media platforms and assist with claims project management
• Help employees and managers set up LinkedIn profiles
• Place job ads on platforms such as Indeed and Drivv and manage outreach to ICs for open contracts
• Build and maintain a centralized email/contact database for recruitment and on-demand needs
• Handle centralized email and call responses, delegating tasks as needed or managing them directly
• Manage data entry and setup in CRM, enabling sales teams to focus on selling rather than administrative tasks
• Track and manage assets, including registration and insurance
• Create and maintain job responsibilities for various positions within the company
• Provide support for AP, billing, AR, and collections processes

Preferred Qualifications

• Experience in social media management and employee onboarding is a plus
• Excellent organizational and time management skills
• Problem-solving skills and attention to detail

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility