NICE is hiring a
Customer Service Engineer

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
• 5 years of software customer service experience, with a strong understanding of contact center technology
• Thrives in a collaborative environment and is open to working night shifts to support client needs

Responsibilities

• Empower Client Success: Partner strategically with clients to maximize NICE solutions, ensuring alignment with their business objectives
• Deliver Exceptional Service: Provide comprehensive technical and customer service, proactively addressing concerns, resolving issues efficiently, and delivering effective solutions
• Foster Client Loyalty: Build strong, trusted relationships by engaging in regular communication and offering proactive support
• Seamless Collaboration: Partner effectively across internal teams to ensure all client needs are addressed promptly and efficiently
• Technical Proficiency: Develop in-depth knowledge of NICE products and related technologies, providing expert support to clients

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week