Remote Customer Service Representative

Summary

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family.

Requirements

• A minimum of 1 year of experience working in an administrative or clerical role in a business office environment is required
• Experience working in a healthcare (medical office, insurance claims, etc.) environment preferred
• Excellent computer skills (Apple Operating System, Google Chrome search engine, Gmail are preferred)
• Stellar written and verbal communication skills, including a high comfort level in speaking with the referring client, claimants, and/or physician
• Ability to maintain focus and attention to detail in a fast-paced environment
• Ability to manage multiple tasks and quickly changing priorities
• Excellent organizational skills

Responsibilities

• Handling Receipt of New Cases: Intake new cases and review/verify information and requests
• Work with client on any information missing pertinent to processing claim
• Sort, organize and create medical document listing - if required by client, and in line with specific special handling
• Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines
• Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements
• Ensure that the assigned physician has no conflict of interest with the case assignments
• Client Interaction: Update clients frequently on cases in progress
• May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer
• Ensure proper documentation for specified cases is provided to the client

Benefits

• Health insurance
• Retirement plans
• Performance bonuses
• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Hospital indemnity
• Critical illness
• Accident indemnity
• Pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace