Hitachi is hiring a
Field Service Engineer
Hitachi
π΅ ~$150k-$190k
πRemote - United States
Please let Hitachi know you found this job on JobsCollider. Thanks! π
Summary
Join Hitachi Vantara Federal as a high-energy customer and solutions focused team player to support Hitachi products in the Call center / Field Service Team. As a support analyst / customer engineer, you will assist customers with problem solving and devising solutions.
Requirements
- Must be/have: US Citizen; TS/SCI Clearance with poly
- Minimum of 5 years of experience in storage related hardware / software products and service delivery and/or support center experience
Responsibilities
- Work is split between support center and at customer sites
- Demonstrated ability to triage technical issues, diagnose problems and work through resolution
- Build rapport and relationships as a trusted advisor with the client
- Manage logistics and supply chain function
- Ensure compliance and enforce system parameters
- Demonstrate relationship as a successful intermediary between Hitachi Vantara Federal and partner ecosystem
- Demonstrated ability to continuously learn, develop yourself, and triage on the fly
- Success working as a team and thrive in a team-oriented atmosphere
- Providing a high level of customer satisfaction through the effective delivery of technical support and service programs
- Product performance / maintenance, product installation, site planning and professional services
Benefits
Flexible arrangements that work for you (role and location dependent)
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Please let Hitachi know you found this job on JobsCollider. Thanks! π