Remote Field Service Engineer

Summary

Join Hitachi Vantara Federal as a high-energy customer and solutions focused team player to support Hitachi products in the Call center / Field Service Team. As a support analyst / customer engineer, you will assist customers with problem solving and devising solutions.

Requirements

• Must be/have: US Citizen; TS/SCI Clearance with poly
• Minimum of 5 years of experience in storage related hardware / software products and service delivery and/or support center experience

Responsibilities

• Work is split between support center and at customer sites
• Demonstrated ability to triage technical issues, diagnose problems and work through resolution
• Build rapport and relationships as a trusted advisor with the client
• Manage logistics and supply chain function
• Ensure compliance and enforce system parameters
• Demonstrate relationship as a successful intermediary between Hitachi Vantara Federal and partner ecosystem
• Demonstrated ability to continuously learn, develop yourself, and triage on the fly
• Success working as a team and thrive in a team-oriented atmosphere
• Providing a high level of customer satisfaction through the effective delivery of technical support and service programs
• Product performance / maintenance, product installation, site planning and professional services

Benefits

Flexible arrangements that work for you (role and location dependent)