FREENOW is hiring a
Customer Service Executive

Summary

The job is for a Customer Care Representative at FREE NOW, with the option to work remotely or hybrid. The role involves handling customer support, problem-solving, multitasking, and cooperating with other departments. Initial experience in customer support is required, along with fluency in English and either German, French, or Italian.

Requirements

• Initial experience in customer support is required
• The ability to speak, read and write English (mandatory) and German. (mandatory)

Responsibilities

• Deliver high-quality support via our emails, chats and calls support platform
• Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
• Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
• Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Preferred Qualifications

French and Italian are a plus

Benefits

• Fully remote or hybrid working models
• Free Udemy e-learning access
• Sabbatical & special leave policies
• Subsidised gym membership
• Birthday, 24th + 31st December off
• Partner product discounts
• Mobility Benefits card
• Free language courses
• Employee assistance program
• Personal development budget
• Plus more local benefits depending on your work location!