Target Group is hiring a
Customer Service Executive

Summary

The job is for a Customer Service Executive in a leading business services provider offering a fixed term contract. The position is remote, pays £30,000 annually, requires native or near-native German language skills, and involves handling customer inquiries and meeting quality standards.

Requirements

• Customer service experience or contact centre experience
• Near native (interpreted as CEFR level C1) or native relevant German language. and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the systems

Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Record case resolutions customer communication via phone, email, chat etc
• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
• Escalate priority issues per client specifications to the immediate lead as applicable
• Provide fantastic customer service and meet quality standards on all handled contacts

Benefits

Starting salary of £30,000 per annum