FREENOW is hiring a
Customer Service Executive

Summary

The job is for a Customer Care Representative in either Athens or Lisbon. The role involves handling customer support, problem-solving, multitasking, and cooperating with other departments. Initial experience in customer support is required, along with fluency in English, Greek, and German (with French and Italian being a plus). Benefits include remote or hybrid working models, free Udemy e-learning access, sabbatical & special leave policies, subsidized gym membership, birthday off, partner product discounts, mobility benefits card, free language courses, employee assistance program, personal development budget, and more local benefits depending on the work location.

Requirements

• Initial experience in customer support is required
• The ability to speak, read and write English, German and Greek. (all mandatory),. French and Italian are a plus
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

Responsibilities

• Deliver high-quality support via our emails, chats and calls support platform
• Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
• Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
• Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Benefits

• Fully remote or hybrid working models
• Free Udemy e-learning access
• Sabbatical & special leave policies
• Subsidised gym membership
• Birthday, 24th + 31st December off
• Partner product discounts
• Mobility Benefits card
• Free language courses
• Employee assistance program
• Personal development budget
• More local benefits depending on your work location!