LGC is hiring a
Customer Service Executive

Summary

Join LGC Standards — Be part of our mission for a safer world through science! We are seeking a fluent French speaker with excellent customer service skills to join our team in Bury, Manchester, in a hybrid role (office & remote working).

Requirements

• Fluent in French
• Experience in customer service or administrative roles
• Strong organizational skills, attention to detail, and the ability to work under pressure

Responsibilities

• Accurately process and manage customer orders, ensuring timely system entry and on-time delivery
• Collaborate closely with internal teams to meet delivery and customer satisfaction targets
• Resolve customer queries and manage tasks through Service Cloud Case, keeping processes efficient and smooth
• Ensure orders meet customer purchase order requirements and agreed delivery dates
• Run end-of-day reports to maintain up-to-date system information
• Liaise with both internal teams and external contacts via phone, email, and other communication channels