Junior Client Services Executive

Summary

The job is for an Inbound Sales Representative at Xe in Queretaro, Mexico. The role involves handling customer calls, qualifying leads, promoting products, converting qualified leads into sales, maintaining records, collaborating with the team, and adhering to processes and regulations.

Requirements

• Experience in a customer service or sales role (preferred but not required)
• Interest in financial services
• Excellent communication skills, both spoken and written
• Learning mindset and willingness to continuously improve
• Ability to adhere to processes and regulatory requirements
• Comfortable working in a fast-paced, target-driven environment
• Numerate and able to analyze and react to individual/team performance data to optimize performance and revenue generation
• Ability to work in a global team, sharing best practices and collaborating to raise the bar across the organization
• Customer-focused with a commitment to delivering an outstanding customer experience

Responsibilities

• Handle inbound calls from potential and existing customers, providing information, answering queries, and qualifying sales opportunities
• Qualify leads by understanding the needs of each caller and identifying potential sales opportunities
• Promote Xe's products and services, tailoring your message to meet the specific needs of each caller
• Convert qualified leads into sales by guiding customers through the sales process, ensuring smooth transactions
• Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk
• Collaborate with the broader sales team to ensure seamless customer handoffs and support overall sales goals
• Provide the best possible customer experience in every engagement, ensuring customer satisfaction and loyalty
• Adhere to standard processes and regulatory requirements, ensuring all actions are in the customers' best interests

Benefits

• Competitive market-based salary
• 23 days holiday
• Medical Insurance
• Lunch Vouchers
• Euronet Employee Share Purchase Plan (ESPP)