Customer Service Executive

Summary

Join Zego, a company revolutionizing customer service in the insurance industry, as a Customer Service Executive. This 6-month temporary role, with potential for extension, involves supporting customers via phone, email, and live chat. You will work with new and existing leads, assess customer needs, advise on insurance products, and ensure customer satisfaction. The role requires proven skills in a target-driven customer sales and service environment, ideally in a call center. Zego offers a flexible, fully remote work environment with contributions towards travel costs for company events.

Requirements

• Have proven skills working within a high performing target-driven customer sales and service environment, ideally in a call centre setting
• Be obsessive about customer experience and act as an advocate for our customer’s needs
• Be able to listen to customers and be able to give advice and support
• Have an ability to multitask, set priorities and manage time effectively
• Have a good understanding of GDPR rules and regulations and be able to use multiple systems at the same time

Responsibilities

• Work through new and existing business leads by making outbound calls to prospective customers, helping them through the sales process
• Assess customers' insurance needs and advise on appropriate Zego insurance products, whilst always following compliance guidelines
• Ensure customer satisfaction and provide professional customer support over phone, live chat and email
• Maintain a positive, empathetic and professional attitude towards customers at all times and build productive trust relationships
• Respond promptly to customer inquiries whilst making sure all communication is documented and logged in our internal system
• Follow GDPR guidelines and processes in all communication with customers

Preferred Qualifications

Have experience in insurance or an FCA regulated business

Benefits

• Completely remote work
• Contribution towards travel costs for company events