Sales Executive

Summary

Join Zego, a company revolutionizing customer service in the insurance industry, as a Customer Service Executive. This 12-month temporary role, with potential for extension, involves working with new and existing business leads, assessing customer insurance needs, and providing support via phone, email, and live chat. You will play a key role in Zego’s growth by making outbound calls to prospective customers, helping them through the sales process, and ensuring customer satisfaction. The position requires proven skills in a target-driven customer sales and service environment, ideally in a call center setting, and a deep understanding of GDPR. Zego offers a flexible, fully remote work environment with opportunities for professional growth and development.

Requirements

• You will have proven skills working within a high performing target-driven customer sales and service environment, ideally in a call centre setting
• You are obsessive about customer experience and act as an advocate for our customer’s needs
• You're able to listen to customers and be able to give advice and support
• You have an ability to multitask, set priorities and manage time effectively
• You will have a good understanding of GDPR rules and regulations and be able to use multiple systems at the same time

Responsibilities

• You will work through the new and existing business leads by making outbound calls to prospective customers, helping them through the sales process
• You will assess customers insurance needs and advice on appropriate Zego insurance products, whilst always following compliance guidelines
• You will ensure customer satisfaction and provide professional customer support over phone, live chat and email
• You will maintain a positive, empathetic and professional attitude towards customers at all times and build productive trust relationships
• You will respond promptly to customer inquiries whilst making sure all communication is documented and logged in our internal system
• You will follow GDPR guidelines and processes in all communication with customers

Preferred Qualifications

Ideally, you will have experience in insurance or an FCA regulated business

Benefits

You’ll be working completely remote, all we ask is for you to attend our team and company-wide events,we will provide a separate contribution to help pay towards travel costs