Customer Service Expert

Summary

Join Sutherland Bulgaria's dynamic team as an International Customer Service Professional supporting Spotify! This role offers email and messaging support (no calls) to Spotify's vast user base. You'll handle account, payment, and troubleshooting inquiries, requiring excellent German (C1) and English (B2) written skills. Enjoy long-term job security, comprehensive benefits including additional health and life insurance, paid time off, and a clear career path. Work from home after initial office training in Sofia. This opportunity provides world-class training and a supportive, international work environment.

Requirements

• Excellent Written skills in German (C1)
• Good Verbal & Written skills in English (B2 or above)
• Valid work-permit to work in the EU
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
• Positive attitude and great interpersonal skills, with a “can do” attitude
• Ability to present complex information in a simple and understandable way

Responsibilities

• Providing Email support for our clients
• Answering to ,,How to” and ,,FAQ” questions
• Assisting with account and payment-based questions and problems
• Providing assistance with troubleshooting

Preferred Qualifications

Previous Experience in Customer Service

Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal, featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow