Customer Service Agent
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Formlabs
πRemote - Hungary
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Job highlights
Summary
Join Formlabs, a leading 3D printer manufacturer, and become our next Customer Service Agent! Based remotely, you will provide exceptional support to users, resolving their inquiries via phone, email, and chat. You will be a key part of a growing team, ensuring customer satisfaction and feeding valuable feedback to our engineering team. This role requires fluency in German and English, excellent communication skills, and problem-solving abilities. We offer a competitive benefits package including health insurance, company shares, flexible vacation, and a fun, inclusive work environment.
Requirements
- Are business-fluent in written and spoken German and English
- Care about customers and are a communication expert
- Like to demonstrate expertise and are capable of leading customers to solutions
- Know how to avoid or solve conflicts and have great analytical skills
- Are good at administrative tasks and not afraid of long to-do lists
Responsibilities
- Remotely support users in learning the ins and outs of 3D printing via phone, email and chat
- Keep customers ridiculously happy
- Feed customer reports back to our international engineering team
- Print in 3D to your heartβs content
Preferred Qualifications
- Additional business fluency in French, Italian, or Spanish
- Experience with 3D modelling, printing and digital fabrication
- Experience providing technical support for hardware products
- Familiarity with ticket or case management systems (e.g., ServiceCloud)
- Experience in a fast-growing startup environment
Benefits
- On-site lunch 3x a week
- Private health insurance with Medicover
- Shares in the company
- Flexible vacation policy
- Free beverages and snacks at the office
- Unlimited 3D prints
- A monthly or quarterly public transportation pass
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
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