Customer Service Expert

Summary

Join Sutherland Bulgaria's dynamic team as an International Customer Service Professional supporting Spotify! Provide email and messaging support to customers, answering FAQs, troubleshooting issues, and assisting with account and payment questions. Enjoy long-term job security with a permanent contract, competitive salary, and comprehensive benefits. Develop your skills with world-class training and a clear career path. Work from home and benefit from a supportive, international environment.

Requirements

• Excellent Written skills in Polish (C1)
• Good Verbal & Written skills in English (B2 or above)
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
• Positive attitude and great interpersonal skills, with a “can do” attitude

Responsibilities

• Providing Email support for our clients
• Answering to ,,How to” and ,,FAQ” questions
• Assisting with account and payment-based questions and problems
• Providing assistance with troubleshooting

Preferred Qualifications

Previous Experience in Customer Service

Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home
• Extremely competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow