Customer Service Expert

Summary

Join One Sutherland as a Spotify Support Superstar and be the voice behind the music, providing top-tier support to users. You will assist users via email and web messaging, resolve account and payment issues, answer FAQs, and troubleshoot the Spotify experience. Fluency in French (C1 level) and strong English skills (B2 or above) are required, along with a valid EU work permit and availability for flexible shifts. Previous customer service experience is a plus. In return, you'll receive a competitive salary, long-term job security, work-from-home flexibility, additional health and life insurance, paid leave, and various other benefits and perks.

Requirements

• Fluency in French (C1 level)
• Strong English skills (B2 or above)
• Valid EU work permit
• Availability to work flexible shifts, including weekends
• Excellent communication skills
• A positive, problem-solving attitude

Responsibilities

• Assisting users via email and web messaging with their inquiries and concerns
• Resolving account and payment issues smoothly and efficiently
• Answering “How to” and FAQ questions with clarity and confidence
• Troubleshooting and fine-tuning the Spotify experience for our customers

Preferred Qualifications

Previous customer service experience

Benefits

• Long-term job security with a permanent contract
• Work from home flexibility
• Competitive salary package
• Additional health & life insurance
• 21 days of paid annual leave
• Food vouchers & employee discounts
• Career growth opportunities within Sutherland
• Ongoing training & learning programs
• Rewards & recognition programs
• Fully digital employee services
• 24/7 psychological support program
• Multisport card (partially covered)
• Fun corporate events, wellness initiatives & team buildings
• Corporate social responsibility activities
• Exposure to global business expertise