Customer Service Expert

Summary

Join Sutherland Bulgaria's dynamic team as an International Customer Service Professional supporting Spotify! This role offers a chance to work in a multicultural environment, develop professionally, and collaborate with global leaders. You'll provide email support to users, answer FAQs, troubleshoot issues, and resolve account and payment problems. The position requires strong German and English language skills, a valid EU work permit, and flexibility with shifts. Sutherland offers long-term job security, additional health and life insurance, paid time off, and various other benefits.

Requirements

• German language skills that would make a poet swoon (C1 level)
• English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
• A valid work permit to work in the EU
• Flexibility to groove on different shifts, including weekends
• Communication skills smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest of metal heads
• Ability to break down complex info like it's a sick beat – simple and catchy
• A "can-do" spirit that would impress a rock star

Responsibilities

• Drop beats of wisdom via email to our awesome users
• Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Preferred Qualifications

Previous customer service gigs

Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal, featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow