Customer Service Expert

Summary

Join Sutherland Bulgaria's dynamic team as a Polish-speaking Customer Service Professional supporting Spotify users. Provide excellent customer service via chat, resolving account, payment, and technical issues. You will troubleshoot problems, answer FAQs, and ensure a positive user experience. This role requires fluency in Polish (C1 level) and English (B2 or above), a valid EU work permit, and flexibility to work various shifts. Previous customer service experience is a plus. The position offers long-term job security, competitive salary, and various benefits.

Requirements

• Polish language skills (C1 level) – fluent and clear in writing
• Based in Bulgaria (or ready to relocate)
• English proficiency (B2 or above) to collaborate in a global team
• A valid EU work permit
• Flexibility to groove on different shifts , including weekends (because music never sleeps!)

Responsibilities

• Drop beats of wisdom via chat to our awesome users
• Become the go-to guru for "How to" and FAQ questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Preferred Qualifications

• Previous customer service experience is a plus
• A communication style smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest metalhead
• The ability to explain things simply and clearly – like a catchy hook
• A rockstar “can-do” mindset

Benefits

• Long-term job security with a permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• Food vouchers
• Clear career path within the company
• Work from home after initial training in our modern Sofia office
• Competitive salary
• World-class on-the-job training
• Fully digital employee services via eSignature
• Employee assistance program (incl. 24/7 psychological support)
• Discounts portal with 20+ exclusive offers
• Employee referral and rewards program
• Multisport card partially covered by the company
• Access to certification training and learning portals
• Regular team events, wellness initiatives & CSR activities
• Gifts for birth or adoption
• Global company know-how in a supportive, inclusive team